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DEWA (Water & Electricity Connection Procedures)-Dubai


Ejari is must for Water & Electricity connection in Dubai effective from 01/07/2017. No need to visit DEWA office for new connection.

To avail of Dewa’s services, customers must attest their tenancy contracts at any of the 800 real estate offices approved by Dubai Land Department. They do not have to visit Dewa’s customer happiness centres since the two agencies are now linked.
Electricity and water services are activated as soon as Ejari contract is attested.

How does it work?

Once the Ejari is attested, the customer will receive a welcome message from Dewa via e-mail and SMS, including the account and premise numbers, as well as a link to pay the security deposit.

Once the security deposit is paid online or using any of the smart channels provided by Dewa, electricity and water services are activated for the customer.

Frequently Asked Question about DEWA and Ejari

Q: Do I need to visit Dubai Land Department’s - DLD (RERA) office for Ejari after getting the tenancy contract from the Property Management Company?

A: No, you are not required to visit DLD’s (RERA) office for Ejari. The Management Company will issue you the tenancy contract and immediately transmit your data to DLD. The Ejari will be given to you at the same time by the Property Management office.

Q: How about Dewa? Do I need to visit Dewa for Activation of Supply (Move-in) after getting the tenancy contract from the Management Company?

A: There is no need to visit any Dewa office since after your Ejari is issued, the DLD (RERA) system will immediately transmit your information to Dewa to process it. You will receive a welcome email and SMS with your account details and link for the security deposit and activation charge payment.

Q: How can I pay for the security deposit and activation charge?

A: Dews has many online payment options: (1) Dewa’s website, (2) smart app, (3) by clicking on the link in the welcome email at the time of the issuance of Ejari.

Q: How soon can my electricity and water supplies be connected?

A: Your electricity and water supplies will be activated within 24 hours of security deposit and activation charge payment.

Q: What if the previous tenant has not applied for the final bill and settled the final bill amount? Will I get Ejari and Dewa registration?

A: No. All tenants moving out of apartments or office spaces are required to apply for the final bill and settle the final bill amount before a new tenant can apply for the Activation of Supply for the existing premise.

Q: What documents should I submit to the Property Management Company for Dewa registration (Move-in)?

A: The following is mandatory to be submitted to the Management Company for Dewa registration (Move in);

1. Emirates ID

2. Mobile Number

3. Email ID

4. PO Box and Emirates

Q: What are the requirements for Ejari registration?

Tenancy contract

Tenant’s Passport and Residence Visa

The tenant’s Emirates ID

A copy of the passport of the landlord

Copy of Title Deeds of the rented property

Dewa Premises Number (or copies of recent DEWA bills – for existing tenants)

For new tenants, DLD will have this as they are already linked with Dewa.

Q: Why do I need to get an ejari?

A: Ejari registration helps provide protection to tenants, landlords and management companies on the terms of each rental contract. This also establishes clear payment terms to protect the interests of all parties when advance rental payments are made. (GN).

Shifting houses within Dubai? No need to pay fresh Dewa deposit

The Dubai Electricity and Water Authority (Dewa) has launched the Transfer of Electricity and Water Service ('Move To' service), which allows all residential, commercial and industrial customers to transfer their current electricity and water accounts to their new location.

Customers can transfer their deposit and data, when moving from one property to another, within Dubai, by submitting an Ejari contract, without the need to submit any additional documents, or visit Dewa offices.

The new service enables customers to deactivate electricity and water services within the existing premises, and activate electricity and water services for the new premises, through Dewa's smart application, website, and customer happiness centres. An automatic transfer order is created once an Ejari contract for the new premises is obtained through any of the real estate companies or typing offices approved by the Land Department. (KT)
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